General disclosures

The following overview presents the material impacts, risks and opportunities identified for this topical standard, as well as the associated Group-level and Holding-level policies or guidelines with reference to the corresponding section in the report. A concept relevant for all of the following impacts, opportunities and risks in ESRS S4 “Consumers and end-users” is the VIG Code of Business Ethics.

Further information is provided in ESRS 2 MDR‑P “Policies adopted to manage material sustainability matters”. Additional company requirements relevant to specific material impacts, risks or opportunities are listed in the table below.

**ESRS S4 Consumers and end-users (plus company-specific disclosure) – Material impacts, opportunities and risks**
S4 Sub-topic	Category	Material impacts, risks, opportunities	Actions	Strategies and concepts (see MDR-P)
Information-related impacts for consumers and/or end-users	Impact (potential negative)	Potentially insufficient or misleading information from VIG to their customers could lead to a negative impact for policyholders	Collection of customer feedback, consulting and training; Decentralised complaint management systems; Remedial measures and effectiveness reviews; Clear communication through comprehensible documents and digital tools; Group-wide collaboration in the area of customer experience	Life insurance; Underwriting retail and standardised SME
Information-related impacts for consumers and/or end-users	Risk	Potentially insufficient or misleading information provided by VIG to customers could lead to reputational damage and the loss of business relationships	Application of transparent sustainability criteria; Alignment of product information with regulatory requirements; Compliance with Group-wide underwriting guidelines; Awareness raising through internal communication and implementation of additional local actions	Risk management; Life insurance; Underwriting retail and standardised SME
Personal safety of consumers and/or end-users	Impact (potential negative)	Loss of customer data can lead to negative impacts for customers	Comprehensive technical and organisational measures to effectively minimise the risk of the loss of customer data	Data protection; Information security; IT risk management; Third-party risk management
Social inclusion of consumers and/or end-users	Impact (actual positive)/ opportunity	Closing the protection gap by improving access to insurance products that improve personal resilience	Ensuring fair access, product suitability, clear communication, trained sales support, user-friendly digital services and innovative solutions – each tailored to local market needs	Sustainability programme; Life insurance; Underwriting retail and standardised SME
Company-specific disclosure	Impact (actual positive)	Promoting Risk Literacy to enable as many consumers and end-users as possible, whether customers of the group or not, to make informed and considerate decisions in relation to the risks they may face	Activities promote risk awareness, risk assessment and willingness and ability to act Main categories of activities: Digital information and awareness campaigns; Educational programmes; Contributions to research, studies and conferences	Sustainability programme

Topics filter

Results for