Agenda 2020: A plan for sustainable success

A changing world requires continuous further development. The Agenda 2020 strategic work programme is being used to create a foundation for future success. A broad range of concrete measures focuses on three areas.

1. Business model optimisation

VIG Insurance Group is improving its operating performance, increasing cost efficiency and reducing its combined ratio.

Shared services and mergers

Back office functions are combined in a country or region to create cost benefits. Group companies are also merged if the resulting synergies outweigh the benefits of a separated market presence in the long term.

Optimising the profitability of motor insurance

Use of a selective underwriting policy and advanced analytics for setting prices is increasing earnings in the motor line of business. Targeted measures for claims management and the establishment of a central foreign claims team are improving profitability.

Antifraud management

A Group-wide best practice approach prevents unjustified claims.

Closed file review

A systematic review of closed claims identifies weak points in the claims handling process, prevents future overpayments, and establishes best practices.

2. Ensuring future viability

Demographic change, social trends and technological innovations are changing the economic rules of the game. VIG insurance companies ensure that their business models change with the times, allowing them to make use of future opportunities.

Expansion of business areas

Promotion of particularly promising areas such as:

  • Bancassurance
  • Health insurance
  • Reinsurance
  • SME business

Insurance of the future

Technological developments are changing the business model for insurance. Traditional motor insurance, for example, could change into a solution for mobility risks due to autonomous vehicles, and traditional life insurance could transform into a comprehensive pension instrument. In addition to protecting against risks, VIG insurance companies also want their products to offer added value.


Based on its digital vision VIG Holding is assisting its insurance companies with the digital transformation of their business models. According to the motto “anywhere, anytime, any way” the customer experience is being improved and processes are being automated, when reasonable. A Group-wide culture of innovation helps to better meet challenges. (For more information on digitalisation, see the information box on The future is taking shape.)


Internal Group assistance services are being expanded. The business model for traditional insurance products is being expanded with suitable supplementary services, while at the same time forming a basis for future digital additions. With this, the insurance companies are creating competitive advantages.

3. Organisation and cooperation

Clear rules and targets, an effective management model and an efficient infrastructure for the exchange of best practices and innovations ensure efficient and effective collaboration within the Group, thereby ensuring the future success of all VIG companies.